We're here, all the time.
Real humans, three languages, every time zone. Live chat, phone, email and WhatsApp for travelling fans before, during and after the match.
Most common questions
When will I receive my e-tickets?+
E-tickets are sent to your email within 30 minutes of payment confirmation, usually faster. Check your spam folder if you don't see them. The confirmation email includes a private link to manage your booking, keep that email.
Can I cancel my booking?+
Free cancellation is available up to 48 hours before kick-off on standard tickets and most experiences. Helicopter and yacht charters: cancel up to 7 days before. The optional Booking Protection add-on (+$24) lets you cancel until 24 hours before kick-off and covers weather, illness or schedule changes. Refunds go to your original payment method within 5 business days, subject to the provider's terms.
What payment methods do you accept?+
We use Stripe for secure 256-bit SSL payments in USD or EUR: Visa, Mastercard, Amex, Apple Pay, Google Pay and Link. SEPA bank transfer is available for orders over $5,000. Contact info@mundialgo.com to arrange.
How does MundialGo source its tickets?+
MundialGo is an independent premium ticketing concierge operated by INA TRADE SRL (Belgium). We source tickets through vetted resale channels and back every order with our delivery guarantee. Full refund if we can't deliver. We are not affiliated with FIFA.
Can I book a Suite, hospitality or yacht charter?+
Yes. These go through our concierge team via /contact?topic=suite (or yacht / hospitality). Average reply: 4 minutes, 24/7. We'll send you a custom quote with pricing and availability.
I'm travelling. Do you provide visas / hotels?+
We focus on tickets and matchday experiences (transfers, hospitality, helicopter tours, eSIM). For hotels and visa logistics, we partner with selected travel agencies. Message info@mundialgo.com and we'll connect you.
I forgot which email I used for my order.+
Reply to your booking confirmation email or send us your full name + the city/match you booked. We'll find your order and resend the e-tickets to whichever email you prefer.
What if my seat fails on match day?+
Our delivery guarantee covers this: if a confirmed seat fails before kick-off, we either provide an equivalent or upgraded seat at no extra cost, or refund 100% of the order amount. Call our 24/7 hotline immediately.